Privacy Policy
Last Updated: 27/05/2024
This privacy notice explains how we, INNDIO LIMITED (the company behind FramerBuild), process personal data in our business as per the General Data Protection Regulation (GDPR) and other relevant data protection and privacy laws applicable to our business.
Your Data Protection Rights
Access and rectification: You may request a copy of the information we process about you and ask us to rectify any incorrect data.
Erasure or restriction: In some circumstances, you may ask us to delete or restrict our processing of your data, but we cannot delete any data we are legally required to process.
Object to processing: In some circumstances, you may ask us to stop processing your data.
Data portability: In some circumstances, you may ask us to transfer your data to you or another organization.
Also, if you're unhappy about how we process your data, you have a right to complain to a national data authority. We hope, however, that you will contact us first so that we can try to resolve the matter for you in a satisfactory way.
Please get in touch with us if you have any questions about how we handle your data or want to exercise one of your rights. You are entitled to a reply within 30 days.
How We Get Your Personal Data
We typically process personal data on potential or existing customers, website visitors, vendors, and collaboration partners.
We may process personal data when you:
Contact/communicate with us online (email, video calls, social media, etc.) or on the phone
Use our services/software (FramerBuild)
Deliver products/services to or enter into a collaboration with us
It is voluntary to provide us with personal data, but we cannot provide you with our services if you choose not to.
We do not rent, buy, or sell personal data from or to others, use automated decisions or profiling in the processing of your personal data, or process any special category data as per GDPR Article 9.
Purpose, Lawful Basis, and Retention Periods
We only process your personal data when we have a purpose and a lawful basis for doing so. Under the GDPR Article 6-1, the lawful bases we rely on are:
Your consent
We have a contractual obligation (contract)
We have a legal obligation
We have a legitimate interest
As a rule, we do not process personal data for longer than necessary to fulfill the purpose for processing. To comply with this, we have regular internal GDPR audits where we formally assess our data protection and privacy work with the intention to amend, update, and, if necessary, delete personal data.
We will only retain data for as long as we are required to as per applicable legal obligations such as accounting, tax, labor laws, or any other relevant rules and regulations.
Details on the Processing of Your Personal Data
This section describes when and how we process your data, for what purposes, and our legal grounds to do so (lawful bases). We also specify the retention periods for the processing.
We Process Personal Data When:
You communicate with us
Regardless of your relationship with us, as a potential or existing customer, vendor, or other, we process your personal data whenever you communicate with us. This could be when you contact us through email, phone (call, text message), or social media. Depending on where and how you contact us, this may include your name, contact details, IP address, and other information you choose to send to us. We use a customer support system to manage personal data on potential and existing customers. The purpose is to be able to respond to your inquiries and, on some occasions, to keep records in case of complaints or legal claims. The lawful basis is our legitimate interest in responding to your inquiries and keeping records in case of complaints or legal claims. We review this data at our regular GDPR audits and delete personal data as appropriate. We typically keep this type of personal data for up to two years or six years if we have a legal obligation in accordance with accounting and bookkeeping rules.
You access free resources
To get access to free resources, you need to share your email address. We will send you future marketing emails using this email address. If you don't want to receive these emails, you can easily opt-out at any time by clicking the unsubscribe link in any email. We review this data at our regular GDPR audits and delete personal data as appropriate; however, no later than two years after you signed up for the trial.
You purchase a FramerBuild Licence (become a customer)
When you purchase a licence, we collect the personal data you provide including email, billing address, and card details. We will also have your order/invoice history. You can add other personal data in your account dashboard, like address, company name, and VAT number. If you choose to become an affiliate, we collect your email address and billing details (note that we do not share any personal data about the referrals you've made). The purpose of this processing is to fulfill our obligation to deliver the services you have purchased and manage the customer relationship. The lawful bases are contract and legal obligation related to accounting, tax, and other business laws we must abide by. We process the data for as long as you are a customer, and we have a legal obligation as per any applicable rules and regulations we are bound by. We are required by law to store business records, including personal data, for as long as someone is a customer and then for at least six years for accounting and bookkeeping purposes.
You receive marketing as an existing customer
f we have an existing customer relationship with you, we may send you emails containing a promotional element (this happens very infrequently). The personal data we process is your name and email address. The purpose is to provide you with news and offers related to your subscription. The lawful basis is our legitimate interest in offering our relevant products and services. The lawful basis could also be consent, where you have given us your consent to such marketing. You can opt-out of marketing emails at any time by clicking the unsubscribe link in any such email. We process the data for as long as we have a customer relationship with you or if the processing is based on your consent until you withdraw it. When you ask us not to send you any promotional materials, your account will be flagged as "unsubscribed from marketing" in our internal database, and you won't receive any further marketing emails from us. We are still required to process data for accountancy, tax, and other business purposes if you are our customer.
You respond to our surveys
We sometimes send surveys to our customers to improve our product. Responding to our surveys is completely voluntary. We process personal data such as your name, contact details, and other information you choose to share with us. We do not process any personal data if a survey is anonymous. The purpose is to gather your feedback to continuously improve our products and services and provide you with better customer service in the future. The lawful basis is consent. We review this data at our regular GDPR audits and delete personal data as appropriate; however, no later than two years after responding to the survey.
You supply services to or collaborate with us
When you enter into an agreement with us either as a vendor, partner, or data processor, we process personal data such as your name, contact details, and correspondence. The purpose is to enter into this agreement and communicate with you before, during, and after our formal business relationship. The lawful bases are contract, legal obligation related to accounting, tax, and other business laws we are required to abide by, and our legitimate interests to be able to communicate with you before, during, and after our formal business relationship (described under the paragraph "You communicate with us" above). We store personal data for as long as we have a formal business relationship and then for up to six years after, in accordance with our legal obligations for accounting, tax, and other business purposes.
You use our website
When you use our website, we briefly process your IP address and user agent, which are considered personal data under the GDPR. Following a significant DDoS (Distributed Denial of Service) attack, we were also forced to start keeping partial access logs. We don't keep track of which pages are viewed, only the time and total requests per IP. The purposes for this processing are to protect against cyberattacks such as the DDoS one and to analyze our website traffic to optimize and run our business effectively. The lawful basis is our legitimate interests to protect our business against cyberattacks and optimize and run our business effectively. We don't use cookies or similar technology on our website, and we don't collect any personal data that would trigger the consent requirement under the ePrivacy Directive.
Whom we share your personal data with
To run our business efficiently and securely, we sometimes will have to share your personal data with other (trusted) parties such as:
Data processors: providers of various services that process your personal data on our behalf
Our accountant
Professional advisors from other industries, such as law and finance
IT support, when necessary
Public authorities: when we are obliged to report to them
We require that all such recipients secure data in accordance with good information security and as per the requirements of this Privacy notice. We review and quality assure all vendors and data processors and enter into a data processing agreement/addendum whenever necessary.
We use data processors for:
Email, calendar and digital meetings
Accounting/bookkeeping
This website, including online payments providers
Transactional emails to customers
Support ticket system
We don't publish further details (like names) of our data processors to protect our business. If you'd like to know more about our processing and with whom we share your personal data, please get in touch with us. We practice data minimization, so we will only use data suppliers to process your personal data when required (e.g. Lemon Squeezy or Stripe for payment processing).
Accessing and Correcting your Personal Data
You have a right to access your personal data and request a correction if you believe it is inaccurate. If you have submitted Personal Information and would like to have access to it, or if you would like to have it corrected, please get in touch with us using the contact information provided below.
How to contact us
If you have any questions regarding this Privacy Policy or to access your information, please send a send an email to: privacy@framerbuild.com
